We are looking for a highly efficient, flexible, and friendly person to join our design team here at Cotes Mill. The role will involve booking in customer design appointments, answering general customer enquiries and being the first point of contact for many deVOL customers both in the UK and the US. This is an extremely important role within deVOL, a highly respected international kitchen and interiors company with several showrooms, a hugely successful online store, and a reputation for impeccable quality and customer service.

You will be office based, and your main role will be to respond to phone calls and day-to-day email enquiries for deVOL kitchens. This will involve liaising with customers and kitchen designers to ensure the smooth running of the deVOL design appointment calendar. You’ll also be responsible for directing customer calls and emails to the appropriate person or department.

You will be joining a team of highly experienced and creative designers and will need to be able to work efficiently and accurately, showing excellent written and verbal skills. You will also support the Cotes Mill customer service team with administrative tasks and customer care.

The role will include, but is not limited to:

• Coordinating all customer appointments and liaising with customers, kitchen designers and other deVOL showrooms.
• Guiding customers through the deVOL design process, gathering accurate and relevant design information from the customer and collating this information for designers prior to design meetings.
• Preparing estimated costs for potential kitchen customers.
• Assisting with keeping records of customers enquiries and sales conversions.
• Assisting our Customer Service Manager with aftersales queries.
• Being part of a team and helping with all aspects of office life, including keeping things neat and tidy and ensuring we’re kept fully stocked with samples and office supplies.

Additional skills:

• Excellent written and verbal communication skills. Have minimum GCSE grades (or equivalent) of A-B in English and Maths.
• Accurate and efficient organisation and time management skills.
• An open, friendly disposition and a confidence and knowledgeable manner when chatting to customers. Any previous customer-facing experience would be an advantage.
• An ability to confidently use Microsoft Office and Google alternatives.
• Experience using Autocad or a similar 2D CAD package is a bonus but not essential and training can be provided.

We offer a competitive full time salary of £27,000 - £30,000 depending on experience. During your first year you will receive help and training where required and will receive performance appraisals where your pay will be reviewed.

You will receive 22 days of annual leave (plus bank holidays) which can increase with length of service and experience, as well as life insurance, a wellness program, cycle 2 work scheme and company events.

If you would like to be considered for this position, please apply with a CV and Cover Letter.

Apply Here