Terms & Conditions
Warranties
Kitchen Cabinetry & Worktops
deVOL is pleased to guarantee all of its manufacturing and finishing techniques, including all glued joints, catches, shelf supports, screw fixings, as well as the squareness and structural integrity of the cabinet. Our paint finish has been developed over thirty years and is designed to be robust enough for cleaning whilst remaining flexible enough to allow timber movement and minimise cracking. Touch-up pots are available and all of our paint is water based and easily applied by brush.
We can guarantee the finish of all worktops, including all glued joints for our timber worktops. Timber worktops are finished with lacquer or oil depending on customer preference, oiled worktops require regular reapplications. Stone worktops are sealed by our stonemasons, however, marble worktops are still prone to wear naturally over time. All of our worktops are supplied with extensive Care & Maintenance information.
Stools, Chairs & Tables
Please be aware that natural timbers will often vary in colour, tone and grain figure. The images on our shop should be used as an indication of the various timbers used for our stools, chairs and tables. Items may appear slightly different on arrival and we will always do our best to provide sets that are visually consistent.
Metalware
Please be aware that there may be slight variations in finish for many metalware products, owing to the handmade and organic nature of the ageing processes. Our natural living finishes are designed to dull and change naturally over time and with use. The images on our shop should be used as an indication of the various living finishes, items may appear slightly different - often brighter - on arrival and we will always do our best to provide sets that are visually consistent.
Ceramic Tableware, Lighting & Tiles
Please be aware that there may be slight variations in size and finish for many ceramic products, owing to the handmade nature of their manufacture. Our ceramic products have been designed to include little imperfections such as subtle crazing or the odd maker’s mark, this is often what makes them feel so authentic and special. The images on our shop and our tile sample packs should be used as an indication of the various glaze finishes, items may appear subtly different on arrival and we will always do our best to provide sets that are visually consistent.
We recommend customers seek advice from a professional tradesperson before installing our handmade tiles in a wet room or shower enclosure.
We recommend you check the Care & Maintenance advice for your products as soon as you receive them. Please contact our customer services team if you have any questions about your products:
01509 606011 | websales@devolkitchens.co.uk
E & OE
Errors and Omissions Excluded: It is customers' responsibility to check the quantities, prices, delivery charges and lead times for all items in their basket thoroughly. Customers should not assume that parts are included if they are not specifically described in the item description. deVOL is not legally bound to honour products advertised in error and retains the right to cancel orders and issue refunds if errors or omissions become apparent.
Shop Payments
All payments are made in GBP. All payments must be made by debit or credit card using the secure third-party system at the end of the shop checkout process.
You can make secure online payments with the following credit and debit cards:
American Express, Mastercard, Visa and Visa Debit (American Express has a limit of £2,000).
You can also pay via Apple or Google Pay.
Payment is usually taken at the time the order is placed.
deVOL does not receive or hold on to any payment details entered by the customer.
View our Payments support page for more information.
Shop Delivery
We currently offer one tracked service for all UK and international deliveries.
Specific delivery charges can be found within the 'Delivery & Returns' window on each item's shop page.
To find out exactly what you'll pay for multiple items, please add them to a basket and proceed to the checkout where the total fee will be calculated for your shipping address.
For UK orders, you will pay one delivery charge for your whole order and this will be the maximum applicable charge. UK orders should usually be delivered within 2-3 working days. Delivery to the Scottish Highlands and Isles may take longer.
For international orders, larger products are charged per item and these fees will stack with any charges for smaller items too. International orders should usually be delivered within 3-5 working days. Orders outside of Europe may take longer.
View our Delivery support page for more information.
Shop Returns
Most items are eligible for return within 28 days of delivery.
We cannot accept returns of bespoke items, paint, candles, samples or taps that have been plumbed in.
Any items returned to us in the condition in which they were sent will be refunded in full, excluding any delivery fees (and a 10% restocking fee if you are ordering from outside of the UK).
We are unable to cover any return postage costs, or any loss or breakages that occur during the return process. We therefore recommend that returns are made using the original packaging with a tracked, insured and signed for service.